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1300 32 22 32
 

Classie FAQ

Booking and Confirmation
Refunds and Rescheduling
Payment Policy
Group Bookings
Vouchers
Age Limit
Minimum Class Requirements
Mobility Policy

Booking and Confirmation

It is essential to provide the following with your booking:
  • Most frequently used email address
  • Mobile phone number

Confirmation of your booking will be sent out within one day of your booking. You will be alerted of any cancellations or changes via mobile phone (call or text).

Classes that do not meet a minimum of 5 people will be called.

If you havenít received a confirmation email within one day:

  • Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox
  • Email support@classie.com.au
If you believe you have provided incorrect details in your booking, email support@classie.com.au

You may be ineligible for a refund if you miss a class due to the following reasons:

  • Not checking your email or phone notices
  • Providing incorrect details in your booking

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Refunds and Rescheduling

Classie requires the following notice:
  • Minimum five days for refunds
  • Minimum three days for rescheduling
Call Classie on 1300 32 22 32 during business hours (9AM - 5PM AEST) to organise your refund or to reschedule.


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Payment Policy

Classie accepts payments in the following forms:
  • Visa
  • Mastercard
  • Paypal
  • EFT (Electronic Funds Transfer)
Payments made through Paypal and EFT must be done in advance.

Group bookings payments must be completed at least one week in advance.

No cash payments are accepted. All Payments must be pre-paid and a confirmation email must be obtained as proof of purchase.

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Group Bookings

Private courses are available for groups of eight or more.

A non-refundable $100 deposit is required to secure your booking.
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Vouchers

Classie vouchers are valid for 12 months from the date of purchase.

Call the Classie office on 1300 32 22 32 or enter the unique voucher ID to redeem the voucher.

Alternatively, click on the Vouchers page to redeem the voucher online.

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Age Limit

Please note that any child under 16 who wishes to attend a Classie event must be accompanied by an adult.
The adult does not need to participate in the class should they not want to, however they must be present in order to ensure the safety of their own child.
If the supervising adult does not wish to participate, when booking in please make a note that your child will be participating, their age and that a supervisor will be in attendance.
If you are unsure about booking a child in please call Classie 1300 32 22 32 to receive clarification.

Please note: Whilst we intend to provide equal attention to all participants, we do acknowledge that extra time is required for young children so we ask as a supervisor to assist under host instruction when required.

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Minimum Class Requirements

Classie require a minimum of 5 people for the class to successfully proceed.

If minimum class requirements are not met, you will be notified by Head Office via email, text and call and welcome to either of the following;
  • reschedule
  • transfer to an alternative class
  • voucher attached to original class
  • refund


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Mobility Policy

Classie venues may require use of stairs.

Please call Classie on 1300 32 22 32 and we will assess the venues capability and/or options.

When booking into any Classie class, it would be appreciated for customers to note any additional requests or required assistance, so our hosts can be alerted, well-prepared and ensure you enjoy the class.


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