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1300 32 22 32
 

Classie FAQ

Booking and Confirmation
Refunds and Rescheduling
Payment Policy
Group Bookings
Vouchers
Age Policy
Minimum Class Requirements
Mobility Policy

Booking and Confirmation

It is essential to provide the following with your booking:
Most frequently used email address
Mobile phone number


Confirmation of your booking will be sent out within one day of your booking.
You will be alerted of any cancellations or changes via mobile phone (call or text).
Classes that do not meet a minimum of 4 people will be called and asked if they could reschedule their date.

If you havenít received a confirmation email within one day Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox.

Email support@classie.com.au or call us on 1300 32 22 32 if you believe you have provided incorrect details in your booking.
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Refunds and Rescheduling

Classie requires the following notice:

Minimum five days for refunds
Minimum three days for rescheduling

Please Call Classie on 1300 32 22 32
during business hours (9AM - 5PM AEST) to organise your refund or to reschedule.

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Payment Policy

Classie accepts payments in the following forms:

Visa
Mastercard
Paypal
American Express
EFT (Electronic Funds Transfer)


No cash payments are accepted.
Our events are pre-paid events only and cannot be paid on the day of the event.


Booking and payments can be done online or you can book and pay over the phone by calling 1300 32 22 32 Weekdays during business hours (AEST).

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Group Bookings

Private classes are available for groups of 5 to 10 people, subject to host and venue availability.

A non-refundable $100 deposit is required to secure your booking.
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Vouchers

Classie vouchers are valid for 12 months from the date of purchase.

Call the Classie office on 1300 32 22 32 to redeem your voucher.
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Age Policy

Please note that any child under 16 who wishes to attend a Classie event must be accompanied by a parent or guardian.

The parent/guardian does not need to participate in the class should they not want to, however they must be present in order to ensure the safety of their own child.

If the parent/guardian does not wish to participate, when booking in please make a note that your child will be participating, their age and that a parent/guardian will be in attendance.

If you are unsure about booking a child in please call Classie 1300 32 22 32 to receive clarification.

Please note: Whilst we intend to provide equal attention to all participants, we do acknowledge that extra time is required for young children so we ask that the parent/guardian could help their children with the craft project with the Instructor's guidance.

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Minimum Class Requirements

Classie requires a minimum of four people for the class to successfully proceed.

If minimum class requirements are not met, you will be notified by Head Office via email and text.



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Mobility Policy

Some of our venues might require the use of stairs.

Please call Classie on 1300 32 22 32 and we will assess the venues capability and/or options.

When booking into any Classie class, it would be appreciated for customers to note any additional requests or required assistance, so our Instructors can be alerted, well-prepared and ensure you enjoy the class.


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